![]() ![]() 8 key features to look for in a business phone system You also get other business communication features to help improve customer experience and your team’s productivity. ![]() A phone system with the right features (for example, phone menus, call transfer, and call blocking) streamlines the screening process. Your best bet is to use a business phone system like OpenPhone. However, they don’t offer other features a business needs. You can prioritize phone calls with call screening in multiple ways, including a call screening service like Google Assistant (works best on Google Pixel phones) or the built-in call screening feature on iOS. The IVR routes the call based on their response - if the person isn’t an existing customer, the IVR could route them to a specific number that goes to voicemail and encourages them to reach out via text. When a person calls, the IVR asks if they’re an existing customer. ![]() In addition to automatically ignoring spam calls, call screening also helps prioritize calls and establish an effective workflow.Īs a business, you might want to encourage potential customers to reach you via text so your team can stay responsive when helping existing customers. It’s easy to set up and lets you dodge unwanted calls without ignoring important ones. If you’re running into a lot of incoming spam calls, robocalls can’t interact with a phone menu, effectively screening them. Instead of needing to transfer all calls, you can set up an auto-attendant ( IVR). Connecting callers to the right teammate or department: If you have someone screening all incoming calls (or they just reach another number associated with your company), they can transfer calls to colleagues or specific teams.Response: You can accept, reject, or a teammate can answer if you’re on a shared number.Identifying the caller: The caller ID identifies the caller’s name and phone number.There are three aspects to screening calls: Traditionally, businesses put a receptionist in charge of screening and routing calls. Partnerships Grow your business with OpenPhoneĬall screening is the process of responding to a call in a specific way, depending on who the caller is.Office hours Join us live every week to learn more about OpenPhone.Help Center Get answers to all your questions.What’s new Check out what we’ve launched.Demo Watch a demo and find out why you’ll love OpenPhone.Customer stories Learn how others use OpenPhone.Careers We’re hiring! See our open roles.Logistics & transportation Streamline your operations.Small businesses Top-rated small business phone.Education Enrich your student experience.Professional services Elevate your client experience.Integrations Connect with other tools you love to use everyday.Teams Bring along your team and start communicating faster.Contacts Stay on top of your relationships with a lightweight CRM.Messaging Fast and efficient texting for individuals and teams.Calling Make calling a more seamless and convenient experience.Phone numbers Get dedicated phone numbers for work, or bring your own. ![]()
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